Frequently Asked Questions

What is the new route?

The SM MOA Complex is rolling out a new internal route designed to connect major destinations inside the estate. This route is currently being introduced and will soon become a permanent estate route, ensuring smoother travel and better accessibility for visitors, employees, and event-goers.

What are the operating hours?

The new route will operate 24/7, ensuring round-the-clock accessibility. In cases of special events requiring rerouting, announcements will be released several days prior so visitors can plan accordingly.

Where can I park?

Parking facilities are available across our parking buildings, malls, hotels, schools, and offices, ensuring convenient access wherever you go. On-ground parking signage has been thoughtfully placed in strategic areas to guide you with ease.

How do I find parking easily?

Our interactive parking map on the microsite will guide you to the nearest available parking zones and parking entrances, making it easier to plan your visit.

How can pedestrians move around the complex?

Pedestrians are encouraged to use the 2nd floor connecting bridgeways, which provide safe and convenient access between malls and buildings. Ground floor pedestrian crossings remain accessible for those who prefer street-level routes, ensuring flexibility and safety for all visitors.

How can I reach my shopping destination?

The interactive map highlights exact drop-off points near retail hubs, dining areas, and entertainment venues. Whether you're heading to E-com Offices, IKEA, MOA Arena, or the Main Mall, the map ensures you know the most convenient route and stop to get there quickly.

Will the route remain during events?

During concerts, conventions, or large-scale events, rerouting or road closures may occur. MOA Complex management and event organizers will release official announcements in advance to guide visitors. Updates will be posted on social media channels.

Will public transport be affected?

Public transport services such as buses, jeepneys, and taxis will continue to operate as usual alongside the new route.

How can I share feedback?

We value your input. You may leave feedback and comments through our customer care email: customercare@smsupermalls.com. Your suggestions help us improve the overall experience.